Hyatt Regency Cartagena

Check-in

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Other details

Grab a bite at Kokau, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cartagena? This hotel has 12917 square feet (1200 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Plaza Bocagrande Commercial Center - 0.1 km / 0.1 mi
Bocagrande Beach - 0.1 km / 0.1 mi
Hospital Naval de Cartagena - 0.6 km / 0.4 mi
Naval Base ARC Bolívar - 0.8 km / 0.5 mi
Bodeguita Dock - 1 km / 0.6 mi
Parque de La Marina - 1 km / 0.6 mi
La Marina Park - 1.1 km / 0.7 mi
Malecón Bahía de las Ánimas - 1.3 km / 0.8 mi
Alcaldia (City Hall) Cartagena - 1.3 km / 0.8 mi
Aduana Square - 1.4 km / 0.9 mi
Caribbean Naval Museum - 1.4 km / 0.9 mi
Los Pegasos Dock - 1.4 km / 0.9 mi
Marquez House of the Real Prize - 1.5 km / 0.9 mi
Casa del Marques de Premio Real - 1.5 km / 0.9 mi
Plaza de los Coches - 1.5 km / 0.9 mi
The nearest major airport is Rafael Nunez Intl. Airport (CTG) - 6.7 km / 4.2 mi

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Pool access available from 8:00 AM to 8:00 PM.
• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).