Hotel Universal

Check-in

Check-in is from 2:00 PM until 8:00 PM. Guests must be at least 18 to check-in.

The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve rollaway/extra beds
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

Other details

Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily for a fee.

Featured amenities include multilingual staff, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
Aliados Square - 0.1 km / 0.1 mi
Rua das Flores - 0.3 km / 0.2 mi
Porto City Hall - 0.3 km / 0.2 mi
Clérigos Church - 0.4 km / 0.2 mi
Holy Trinity Church - 0.4 km / 0.3 mi
Clerigos Tower - 0.4 km / 0.3 mi
Bolhao Market - 0.5 km / 0.3 mi
Majestic Café - 0.5 km / 0.3 mi
Livraria Lello - 0.5 km / 0.3 mi
Porto Coliseum - 0.5 km / 0.3 mi
Porto Cathedral - 0.6 km / 0.4 mi
Church of Saint Ildefonso - 0.6 km / 0.4 mi
Antiga Cadeia da Relacao - 0.6 km / 0.4 mi
Teatro Nacional São Joáo - 0.6 km / 0.4 mi
Sao Bento da Vitoria Monastery - 0.6 km / 0.4 mi
The preferred airport for Hotel Universal is Porto Airport (OPO) - 18.7 km / 11.6 mi

• One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• No cribs (infant beds) available
• Cashless transactions are available
• Contactless check-in is available

Pets

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 33
• Only dogs and cats are allowed
• Pet max weight (per pet) in kg is 15
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: EUR 3.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.