Neos Hotel Cartagena

Check-in

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash

Other details

Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Featured amenities include express check-out, a 24-hour front desk, and luggage storage.

Distances are displayed to the nearest 0.1 mile and kilometer.
Port of Cartagena - 0.6 km / 0.4 mi
Cartagena de Indias Cruise Terminal - 0.8 km / 0.5 mi
Santa Cruz Marina - 1 km / 0.6 mi
Port, Fortresses and Group of Monuments - 1.4 km / 0.9 mi
Caribe Plaza - 1.6 km / 1 mi
Clinica Cartagena del Mar - 2 km / 1.2 mi
Clinica Oftalmologica de Cartagena - 2 km / 1.2 mi
Fuerte Pastelillo - 2 km / 1.2 mi
Cartagena Fishing Club - 2.1 km / 1.3 mi
Mercado Bazurto - 2.5 km / 1.5 mi
Zapatos Viejos Monument - 2.5 km / 1.6 mi
San Felipe de Barajas Castle - 2.7 km / 1.7 mi
San Roque Church - 2.8 km / 1.7 mi
Ciudad Movil Cultural Center - 2.9 km / 1.8 mi
Santisima Trinidad Church - 3.1 km / 1.9 mi
The nearest major airport is Rafael Nunez Intl. Airport (CTG) - 6.4 km / 4 mi

• If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Hotel policies

General

• Professional property host/manager
• No cribs (infant beds) available
• No rollaway/extra beds available
• Essential workers only - NO
• No elevators

Pets

• Service animals are allowed
• Pets cannot be left unattended
• Service animals are exempt from fees/restrictions
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).